last revision on 25 March 2022
User's Acknowledgment and Acceptance of Terms
Professional Virtual Solutions LLC (“PVS”) provides the www.getvirtualsolutions.com site and various related services (collectively, the "site") to you, the user, the client, the subscriber subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the "Terms of Use"), as well as any other written agreement between us and you.
BY USING THIS SITE AND OUR SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS OF USE, PLEASE EXIT NOW. YOUR AGREEMENT WITH US REGARDING COMPLIANCE WITH THESE TERMS OF USE BECOMES EFFECTIVE IMMEDIATELY UPON COMMENCEMENT OF YOUR SUBSCRIPTION.
These Terms of Use are effective as of the "Last Modified" date identified at the top of this page. We expressly reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use from time to time and to familiarize you with any modifications. Your continued use of this site after such modifications will constitute acknowledgment of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use. However, for any material modifications to the Terms of Use or in the event that such modifications materially alter your rights or obligations hereunder, such amended Terms of Use will automatically be effective upon the earlier of (i) your continued use of the service with actual knowledge of such modifications, or (ii) 30 days from publication of such modified Terms of Use on this site. Notwithstanding the foregoing, the resolution of any dispute that arises between you and us will be governed by the Terms of Use in effect at the time such dispute arose.
As used in these Terms of Use, references to our "Affiliates" include our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this site and/or its contents.
Overview of our Services
To ensure the quality of the PVS experience, we have set up our Terms of Use for our mutual benefit. If you violate these rules, it will mean you've broken the terms of service, and this may result in a termination of your subscription.
Tier 1: Virtual assistant services are administrative, secretarial, and clerical in nature. Some examples of standard services include research, phone calls, purchases, travel booking, scheduling, copy editing, bill payment, email processing, expense reports, data entry, and social media (or other) execution.
Tier 2 services include, but are not limited to, copywriting, print media, design, e-marketing, or web development.
Tier 3 services are available at request and include, but are not limited to coaching, strategy, operations development, boutique assistant services, business development, project management, Chief of Staff responsibilities, hiring and recruiting, and/or an advisory role.
We understand that needs may cross tiers. It is the clients' responsibility to be forthcoming if the nature of the relationship between them and the needs of their assistant becomes such.
You may not use your virtual assistant or any of the services to engage in any illegal or immoral activity.
Tasks and requests are non-transferable. You cannot sell or give away hours on your plan. Each subscription should have only one account owner who is the primary contact for the duration of the subscription unless otherwise arranged. A second contact person/client may be added to the account, at any time, for a flat monthly fee. If this interests you, please contact hello@getvirtualsolutions.com.
All PVS plans are governed by the monthly hour limit and by its plan type. If these hours are unused by the next billing cycle, the hours will not carry over to the next cycle. You may upgrade at any time as long as your project manager or assistant has the availability (the option to switch assignment is also available).
Any agreement or attempted agreement between client and assistant or project manager, in connection with a service contract, requiring that payment be made outside of PVS shall constitute a material breach of this agreement and the assistants' contract and be subject to damages paid by the client as equal to two (2) years of current subscription service currently assigned as well as immediate termination of service.
Requests & Tasks
Submission of each request (task) should be by email, phone, slack, or text message (SMS or other). We ask that requests are sent in a way that allows for tracking by both you and your assistant. The way in which a client and assistant communicate and boundaries set are internally regulated (by and between one another). This mutual respect ensures the best and fastest possible turn around for each task. And the most productive and trusting relationships.
Last minute requests and communication (ie. calls) are sometimes do-able, but not always guaranteed. The respect is mutual.
If you ever feel like the service could be better, contact us by emailing hello@getvirtualsolutions.com.
Ownership and Confidentiality of Work Product
If a virtual assistant of PVS creates anything original for you, all intellectual property rights thereto, are the sole and exclusive property of the Client upon payment for work rendered. However, certain work which is not specific to you or your business such as research projects, reports, templates, spreadsheets, forms, etc. ("Work Product"), PVS grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes. PVS owns the Work Product and has the right to use and disclose the Work Product to any third party, provided that PVS will not disclose your confidential information to any third party.
To avoid doubt, you retain sole ownership of your sensitive information and your intellectual property and, to the extent your confidential information or intellectual property incorporated into the Work Product, it will be removed before any use or disclosure by PVS to a third party.
As used in these Terms of Service, your confidential information means non-public information that you provide to PVS or one of it's project managers or virtual assistants that you reasonably expect PVS to keep confidential, including your personal information (i.e., your social security number, your credit card information, and similar information), but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by PVS or one of its' virtual assistants; (2) was or becomes available to PVS or one of its' virtual assistants on a non-confidential basis prior to your disclosure of the information to PVS or one of its' virtual assistants; (3) is independently developed by PVS or one of its' virtual assistants without using your confidential information; or (4) information we are required to disclose by a warrant, subpoena or other requests for an investigation or legal proceeding or where disclosure is necessary to protect PVS rights or property, or the rights or property of one of its' virtual assistants or our other clients.
As used in these Terms of Service, your intellectual property means patents, trademarks, and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with the creation of the Work Product.
Guarantee & Warranty
There is no warranty on any of the information, tasks, or projects your virtual assistant completes for you. Either party will not be liable for lost proof - or its any indirect, incidental, consequential, or special damages of any nature whatsoever, including, without limitation, damages arising from any work product asked to be completed. What we will promise is that we'll do our best to provide the most accurate, most useful information available. However, if we give you information or results that are wrong, although we'll be genuinely sorry, you can't hold us liable for it (or the results) legally or morally.
Limitation of Liability
PVS SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, AND IN PARTICULAR PVS, SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THIS WEBSITE OR THE INFORMATION CONTAINED IN IT, OR ASSISTANT, PROJECT MANAGEMENT SERVICE WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF PVS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS ARE INAPPLICABLE.
Indemnification
User agree to indemnify and hold PVS, its parents, subsidiaries, affiliates, officers, subcontractors and employees harmless from any claim or demand, including reasonable attorneys’ fees and costs, made by any third party due to, or arising out of, User’s use of this website, services, the violation of this Agreement, Terms of Use or infringement by User or any third party of any intellectual property or any service provided by PVS by way of User’s computer.
Relationship
Nothing in this Agreement shall be construed to create an employment relationship, partnership or joint venture between the client, PVS, or project manager / virtual assistant that you have been assigned. All assistants or project managers assigned to the client are a subcontractor of PVS, and all agreements, insurance, and payments to subcontractors are the responsibility of PVS.
PVS will maintain a sufficient level of Errors and Omissions insurance during the term of all client agreements and certificates of coverage can be shared upon request.
Cancellations/Downgrades
All Level 1 PVS plans are recurring subscriptions, billed on a monthly schedule. Refunds or proration are not given. Cancellation/Downgrade notice must be received and confirmed, in writing, via email, within 30 days of your next billing date. If notice is received mid-billing cycle, you will be billed for an additional cycle beginning your termination/transition period. See sign up page for plan level and type.
All Level 2, 3, or Special Project PVS plans are recurring subscriptions, billed on a monthly schedule. There will be no refunds, and we do not prorate billing. Cancellation/Downgrade notice must be received and confirmed, in writing, via email with a proper 90-days notice. If notice is received in the middle of the billing cycle, the termination period of 90 days will start at the billing date of the next cycle; thus beginning your 90-day termination/transition period (3 billing dates). Please use this 90 days as you wish, though most clients will use it as a transition period.
Please see your statement to understand which level of service you are under.
To cancel, please email your assistant and/or billing@getvirtualsolutions.com to advise us of your request to cancel the service.
Termination of Service
We reserve the right to terminate the service of a PVS client at any time — for any reason. That means that rarely and under great duress, we may end our relationship with a client for any number of reasons including but not limited to the following:
If the client is constantly requesting tasks outside the scope.
If the client is abusive to his/her assistant or any other PVS team member.
If the client is requesting illegal or morally unethical assignments.
If payment for service has failed for more than five (5) consecutive calendar days. If payment is past due and still owed, we have the right to assess a 20% late fee for every 30 days past due until paid in full.
We will give 30 days notice where applicable and reasonable.
Professional Virtual Solutions LLC Terms of Service Non-solicitation Provision
I acknowledge that Professional Virtual Solutions LLC has made substantial investments in recruiting, training and matching skilled project managers and assistants with each of its clients (you) and that PVS has a legitimate interest in earning a reasonable return on those investments. I also acknowledge that PVS has agreements with its' assistants that protect this interest by requiring that PVS’s project managers and assistants will not accept any direct engagement (whether as an employee, consultant, contractor or otherwise) with the PVS client / subscriber to whom they were assigned. Accordingly, to the fullest extent permitted under applicable law, I agree that without prior consent of PVS that during my subscription term and for a period of twelve (12) months immediately following the termination of my relationship with PVS for any reason, whether voluntary or involuntary, with or without cause, I shall not directly or indirectly solicit or hire any PVS project manager or assistant who is or was assigned to me at that time or who was assigned to me within the six (6) months preceding termination of my relationship with PVS to leave his or her engagement with PVS and to work for me in any engagement directly or indirectly.